Yesterday, I called UPS to give them a piece of my mind. Once again a driver had arrived before our posted hours to deliver a package, and left a note saying “I’ll try tomorrow”. Corporate policy dictates that they attempt to deliver during my posted hours, so the driver should have tried again yesterday without me calling.

This morning was a different story. I was a bit late getting up and getting moving. I opened the store at 12:05. I actually saw the UPS driver pull away as I rolled into the parking lot.

Now I have to yell at myself as loud as I yelled at the UPS guy yesterday.